Careers

Position Description:

Under the direction of the Chief Medical Officer, provides professional medical services in the community health center as a member of the Patient Centered Medical Home Team.

Job Duties and Responsibilities:

• Creates an ongoing relationship with each patient by providing access, continuity, education and comprehensive care via diagnosis and treatment of AVH patients within the scope of his/her license to practice medicine.
• Actively supports organization priorities of patient care, quality, education and sustainability.
• Provides patient centered service and supports a positive work environment.
• Assures quality and safety by adhering to Patient Centered Medical Home principles, including teamwork, evidence-based medicine, continuous quality improvement, and active participation of patients in decision-making.
• Provides timely follow-up on patients seen including chart documentation, lab review, and referrals to specialist including providing after hours telephone coverage.
• Participates in Provider meetings, Quality Assurance meetings, and other professional activities as requested by the Chief Medical Officer.
• Meets regularly with Chief Medical Officer to review patient care issues and provides input into the development of treatment guidelines and protocols.
• Provide on-site day-to-day clinical supervision and back-up of Family Nurse Practitioners and Physician Assistants.
• Supports integration of primary care and behavioral health care services.
• Participates in ongoing training.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Qualifications

• Active California License and good standing with the Medical Quality Control Board of the State of California.
• Board Eligible or Board Certified in a medical specialty.
• Current CPR/BLS certifications.

Experience:

• Experience working with electronic medical records.

Knowledge and Skills:

• Proficiency with tasks on the most current Staff Physician competency list.
• Knowledge of compliance issues within the community health center environment.
• Knowledge of incident and mandated reporting requirements and systems.
• Complies with HIPAA policies.
• Completes assigned policy review items.
• Strong interpersonal skills; ability to be sensitive with persons of various social, cultural, economic, and educational backgrounds.
• Ability to work as part of a team.
• Good judgement, problem solving and decision-making skills.
• Proficiency with Microsoft Office applications including Outlook Word, Excel and PowerPoint.

As a member of the Patient Centered Medical Home Team, the Family Nurse Practitioner, under the clinical supervision of the Chief Medical Officer, assists in creating partnerships between individual patients seeking care at Alexander Valley Healthcare and the providers, by delivering excellent, comprehensive primary health care, prevention, and health education. (The activities of the Family Nurse Practitioner shall be in accordance with the FNP regulations as contained in Title 16, Division 13.8 of the California Code of Regulations, as issue by the Family Nurse Practitioner Examining Committee.)

Position Description:

• Creates an ongoing relationship with each patient by taking complete medical history, performing physical exams, and making an assessment and diagnosis on adult and pediatric patients; initiating, reviewing, and revising treatment and therapy plans, as described in section 1399.541 California Code of Regulations.
• Maintains adequate and timely documentation of all patients seen, including follow-up, referrals to specialist, and shares rotating coverage for after-hours telephone coverage. 
• Manages the stable phases of chronic illnesses in consultation with the attending physician or Chief Medical Officer as needed.
• Orders and interprets laboratory reports and diagnostic imaging reports.
• May manage uncomplicated prenatal patients and postpartum follow-up for mother and child.
• Supports integration of primary care and behavioral/mental health care services, when assessing the mental health needs of patients/families.
• Coordinates health management with members of the care team.
• Assures quality and safety by a care planning process, evidence-based medicine, and active participation of patients in decision-making.
• Meets with Chief Medical Officer or Attending Physician on a regular basis to review charting and medical care provided.
• Seeks consultation on any difficult patient as described in the mid-level protocols in the Medical Administrative protocols Manual of AVH.
• Participates in ongoing training.

Job Duties and Responsibilities:

Qualifications

Education:

• Current unrestricted California license as a Family Nurse Practitioner.
• CPR/BLS certification.

Experience:

• Two years’ experience in a community health center preferred.
• Ability to work independently with physician on-site or telephone backup.

Knowledge and Skills:

• Proficiency with tasks on the most current FNP competency list.
• Fluency in Spanish and English (speak, read, and write) preferred, but not required.
• Knowledge of compliance issues within the community health center environment.
• Knowledge of HIPPA policies.
• Knowledge of incident and mandated reporting requirements and systems.
• Completes assigned policy review items.
• Proficiency with Microsoft Office applications including Outlook Word, Excel and PowerPoint.
• Strong interpersonal skills; ability to be sensitive with persons of various social, cultural, economic, and educational backgrounds.
• Ability to work independently and as part of a team.
• Good judgement, problem solving and decision-making skills.

Position Description:

The Front Office Reception role is primarily responsible for greeting non-employee visitors and clients in a professional manner. This role is also responsible for ensuring a professional patient lobby is maintained, and scheduling new and recurring appointments for clients.

Job Duties and Responsibilities:

• Cordially greet all patients, vendors, and visitors.
• Maintain the patient lobby in a clean orderly manner throughout the day and re-stock patient brochure racks.
• Financial chart prep and robust confirmation processes and procurement of relevant documents from outside sources to facilitate scheduled appointment.
• Register all patients in Electronic Health Record and ensure correct patient forms are completed and /or updated. All demographic data collected and input to Electronic Health Record.
• Assess/certify patients identified as Private Pay or state program only benefits for the AVH one month duration Sliding Fee Scale. After initial certification process is complete, patient will be scheduled with Patient Financial Services Department for one year certification.
• New certification and re-certifying eligible patients for Family Pact, Every Woman Counts, Gateway, and Presumptive Emergency Medi-Cal Programs prior to patient intake.
• Calculate and collect patient co-pays, deductibles, share of costs, and private pay fees.
• Changing patient status in appointment card to include arrival, ready, no-show, rescheduled and cancelled appointments.
• Scheduling appointments for new and current patients with the patient’s Primary Care Provider.
• Balancing cash drawer at the end of each shift per established procedure and reporting of any discrepancies in cash receipts immediately to supervisor.
• Tetrising appointments throughout the day to keep schedules filled and facilitate AVH quality goals
• Participating in assigned team huddles
• Other duties as assigned.

Position description:

Alexander Valley Healthcare is a growing, dynamic Federally Qualified Health Center in Cloverdale with a diverse and focused staff. We serve approximately 5,200 patients, providing medical, dental, and mental health care. We are seeking a Dental Receptionist to join our team in providing high quality, friendly care to our patients.

Job Duties and Responsibilities:

• Open the office at least 15 minutes before the first scheduled patient of the day and make sure reception room is ready.
• Close dental office according to protocol.
• Answer the phone with professionalism.
• Welcome all patients and visitors to the practice.
• Help explain office policy to patients.
• Gather and record all dental, medical and insurance information from patients.
• Scan all patients’ related records.
• Make sure patient’s demographics are in order and scanned.
• Accurately file patient information.
• Collect any money due at time of treatment.
• Schedule patients for efficient use of the Doctor and staff time.
• Manage recall system.
• Confirm the next day’s appointments by telephone.
• Obtains patients records and x-rays from previous dental offices.
• Keep track of daily accounts receivable.
• Be an active participant in staff meetings.
• Oversee patient relations and handle patient complaints.
• Other duties as assigned.

Education & Certification

• High School Diploma or Equivalent.

Experience:

• Ability to read, write, and communicate in the English language.
• Ability to read, analyze, and interpret medical reports, professional journals, technical procedures, and governmental regulations.
• Ability to calculate figures and amounts such as discounts.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
• Basic computer skills.

Physical Demands:

The overall physical demand rating for a job of Front Office Dental Reception falls within the Medium classification.  The physical demands and fine motor skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting
• Walking
• Standing
• Twisting (trunk and neck)
• Bending (waist)
• Flexing/extending (neck)
• Gripping/grasping
• Reaching below and above shoulder level
• Kneeling
• Squatting
• Lift up to 25 pounds
• Carry up to 10 pounds
• Vision (close, distance, color, peripheral and depth perception)
• Visual acuity includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Talk:  average ability and fluency in English
• Hear:  average hearing ability
• Use of hands to finger, handle, or feel
• Reach with hands and arms;  forward, above shoulders, below shoulders

Position Description:

The Medical Assistant is an active member of the Care Team and is primarily responsible for assisting patients throughout the routine office visit and helping their assigned patient panel with health management. The Medical Assistant works with the Health Center staff as part of a multidisciplinary team to provide comprehensive, quality and accessible health care services to the communities. Variable hours may include some evenings and weekend shifts.

Job Duties and Responsibilities:

• Prepare for the patient visit, including ensuring that all labs, diagnostics, etc. are ready and available for the visit.
• Assist with clinical data measure and entry into the electronic health record including the patient’s height, weight, and vital signs including pulse rate, temperature, blood pressure, respiratory rate, BMI, etc.
• Work collaboratively with the Care Team to complete needed patient care items.
• Perform administrative responsibilities as needed, including verification and entry of patient insurance coverage and existing demographic information into the electronic health record.
• Assist medical providers with exams and procedures as requested.
• Gain expertise in preventative and chronic disease guidelines and assists patients in understanding the health benefits of screening and prevention.
• Perform in-house lab tests (HCT, rapid strep, urine dips/spins, Hgb A1C, serum glucose, urine pregnancy, etc.) See that correct billing information is sent out with specimens for off-site lab tests and maintains log of all specimens.
• Perform vision and hearing tests, EKG’s, ABT’s, ear irrigation, immunizations, dressing applications and other activities as requested.
• Assist in discharging the patient at the completion of the office visit.
• Clean, sterilize and maintain equipment and instruments as needed.

Education & Certification * High School Diploma or Equivalent.

• Completion of CA based Medical Assistant training program with diploma.
• Current Medical Assistant certification is preferred. Non-certified Medical Assistants are encouraged to certify within one year of employment.
• Current CPR certificate.
• Bilingual (English/Spanish) preferred

Experience: 

• One year experience in an outpatient setting or working with a health clinic desirable.
• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

Position Description:

Provide state funded health insurance enrollment assistance to patients of the health center and assistance with enrollment in Covered California insurance plans.

Job Duties and Responsibilities:

• Perform community outreach activities as directed.
• Assist individuals and families with completion of applications for state funded health coverage, Covered California Plans, Patient Assistance Prescription Programs, and Cal Fresh (food stamp program) Program.
• In reach to current uninsured health center patients for eligibility screening into various health coverage programs.
• Complete logs and reports as required for outreach activities.
• Assist individuals and their families with our sliding scale applications and re-certifications.
• Ensure current knowledge base of any special funding for outreach programs.
• Develop packets of materials for specific outreach programs.
• Perform activities to include, but not limited to, presentations to school and community organizations and at work sites.
• Other duties as assigned.

Personal/Relationships/Behavior:

• Displays cheerful demeanor and makes positive comments when on duty.
• Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
• Displays courteous and professional behavior in all interactions with the public.
• Works cooperatively with other staff members.
• Displays flexibility in accepting, changing, or carrying out assignments.
• Adheres to dress code expectations, including fragrance-free requirements.
• Displays sensitivity in a multicultural environment.
• Maintain patient and organizational confidentiality.

Knowledge, Skills and Experience:

• Ability to calculate figures and amounts such as discounts.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
• Exceptional people and telephone skills.
• Must be able to multi task, while maintaining a courteous and pleasant attitude towards the public and coworkers.
• Ability to adapt to various job duties and focus quickly.
• Bilingual skills a plus.
• Basic computer skills required.

Education/Licensing/Training:

• High School Diploma or Equivalent.
• Covered California Enrollment Counselor Certification.
• Medi-Cal and various state funded program certifications.

Physical Demands:

• Sitting: Up to 20% of the workday may be spent sitting.
• Lifting: Lifting may include up to 25lbs. in moving equipment or assisting disabled patients.
• Carrying: Up to 25% of the day may include carrying objects weighting up to 10lbs.
• Pushing/Pulling: Up to 5% of the day may require pushing or pulling equipment, drawers, and carts.
• Climbing: No more than 1% of the time may include climbing one flight of stairs.
• Balancing: Up to 1% of the time may be required to use a footstool in retrieving supplies.
• Stooping/Kneeling: Up to 5% of the workday is spent stooping or kneeling to open drawers.
• Bending: Up to 25% of the workday may be spent in bending at the waist picking up charts and supplies.
• Reaching/Stretching: Up to 3% of the time may require or stretching to retrieve equipment or documents.
• Handling: Hand and wrist movement is required 50% of the workday in computer entry.
• Fingering: Up to 50% of the workday involves typing in the computer, receiving and sending messages.
• Feeling: Normal tactile feeling is required to perform all job duties.
• Twisting: Up to 5% of the day may be required in retrieving supplies or equipment.
• Talking: Average ability and fluency in English is required in communicating with patients, staff, and outside agencies.
• Hearing: Average ability is required in answering the telephone and performing all job duties.
• Seeing: Average ability is required to read and follow instructions and assisting patients.

Position Description:

Personal/Relationships/Behavior:

• Displays cheerful demeanor and makes positive comments when on duty.
• Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
• Displays courteous and professional behavior in all interactions with the public.
• Works cooperatively with other staff members.
• Displays flexibility in accepting, changing, or carrying out assignments.
• Adheres to dress code expectations, including fragrance-free requirements.
• Displays sensitivity in a multicultural environment.
• Maintain patient and organizational confidentiality.

Knowledge, Skills and Experience:

• Ability to perform basic math calculations using fractions, percentages, and ratios.
• Knowledge of industrial cleaning and institutional maintenance practices and techniques
• Knowledge of how to follow safety practices and procedures in maintenance/custodial duties.
• Ability to operate machinery and equipment necessary to facility maintenance.
• Ability to work unsupervised and as part of a team.

Maintenance staff cleans the office buildings at night by emptying all trash receptacles, vacuuming carpets, mopping floors and dusting furniture. In restrooms: clean fixtures, mirrors, dispensers, door handles, light switches and walls. They also disinfect toilets and urinals and restock paper materials as needed. A detailed list of tasks performed daily, every other day, as needed, or other time intervals is attached. Other duties may be assigned.